Shipping policy

At The Swan Gaze, every product is made especially for you after your order is placed. Since our products are made on demand, please allow some time for your order to be prepared before it is shipped.

Order Processing

Orders are generally processed and prepared for dispatch within 2–5 business days after the order is placed.

Once your order has been shipped, you will receive a shipping confirmation with tracking details, where available.

Delivery Time

For orders within India, delivery generally takes approximately 3–7 business days after dispatch.

Please note that delivery times are estimates and may vary depending on your location, courier availability, weather conditions, holidays, or other circumstances beyond our control.

Shipping Charges

There are no shipping charges on all our products.

Order Tracking

Once your order has been shipped, tracking information will be provided to you through the contact details submitted with your order.

Tracking updates may take some time to appear after the package has been handed over to the courier.

Delayed or Lost Orders

While we work with our delivery partners to ensure your order reaches you safely and on time, occasional delays may occur.

If your order has not arrived within a reasonable time after the estimated delivery period, please contact us at hello@theswangaze.in with your order number. We will look into the shipment and assist you.

If a package is confirmed as lost in transit, we will work with the relevant delivery partner to resolve the issue.

Incorrect or Incomplete Address

Please make sure that your shipping address and contact information are accurate before placing your order.

If an order is returned to us because of an incorrect, incomplete, or undeliverable address provided by the customer, additional shipping charges may apply if the order needs to be shipped again.

Undelivered or Refused Orders

If a delivery is refused or an order remains undelivered because the recipient is unavailable or cannot be reached after multiple delivery attempts, the package may be returned to the sender.

In such cases, any refund or reshipping will be handled on a case-by-case basis, and applicable shipping or processing charges may be deducted from the refund.

Contact Us

If you have any questions about your order or its delivery, please contact us at hello@theswangaze.in and include your order number so that we can assist you promptly.

The Swan Gaze reserves the right to update this Shipping Policy from time to time.