Refund policy

At The Swan Gaze, every product is made especially for you after your order is placed. Because our products are made on demand, we generally do not accept returns or exchanges for reasons such as change of mind, incorrect size selection, or personal preference.

However, if your order arrives damaged, defective, or incorrect, we are happy to help.

Eligibility

Items must be returned within 7 days of purchase.
Items must be unused, unwashed, and in their original condition.
Original tags must be attached.

How to Request a Refund

To request a replacement or refund, please contact us at hello@theswangaze.in and include:

Your order number
Clear photographs of the product and the issue
A brief description of the problem

Refund Process

Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and a credit will automatically be applied to your original method of payment within 5–10 business days.

Shipping charges, where applicable, may not be refundable unless the refund is due to an error or defect on our part.

Exchanges

If you need to exchange an item, please contact us and we will do our best to accommodate your request.

Damaged, Defective, or Incorrect Products

Our team will review your request and, if the issue is confirmed, we may offer a replacement or refund, depending on the circumstances.

Returns

Since our products are made to order, we do not accept returns for:

Incorrect size selected by the customer
Change of mind
Colour preference
Personal preference
Minor differences in colour caused by differences between screens and the actual product

Please check the size chart carefully before placing your order.

Order Cancellation

Orders are processed for production after they are placed. Therefore, cancellation requests may not be possible once production has started.

If you need to cancel an order, contact us as soon as possible at hello@theswangaze.in with your order number. We will let you know whether cancellation is still possible.

Important Note

We carefully inspect products before they are shipped. Natural variations in printing, fabric, and colour may occur and do not necessarily constitute a defect.

If you believe there is a genuine issue with your order, please contact us. We will review the situation fairly and do our best to resolve it.